Terms of Service: Hustle Labs, LLC

1. Agreement

These Terms apply when you hire Hustle Labs for services or accept a proposal. A separate project proposal or service agreement controls the project details (scope, price, timeline). If a proposal conflicts with these Terms, the proposal controls.

2. Services

Hustle Labs provides business strategy and research, digital infrastructure, brand and positioning work, lead generation and customer acquisition systems, workflow automation, reporting, and related services. Hosting, maintenance, or ongoing support are optional and only provided if agreed in writing.

3. NDAs & Confidentiality

We sign an NDA or confidentiality agreement on every project. Both sides will keep non-public business and technical information private. Confidentiality survives the project; trade secrets remain protected as long as they remain trade secrets.

4. Your responsibilities

Give accurate materials, approvals, and access when requested. Respond reasonably fast so we can meet deadlines. Don't use our services for illegal purposes. If you delay or fail to provide required info, timelines and fees may change.

5. Fees & payment

Fees are in your proposal. Unless the proposal says otherwise, we require a 50% deposit before work starts and the balance on completion or per the agreed schedule. Deposits are generally non-refundable once substantive work begins. If you cancel, you pay for work done up to cancellation (pro rata) and any non-recoverable costs. Late payments may incur interest (1.5% per month or the maximum allowed by law). You pay for third-party costs (domains, hosting, stock assets, paid APIs) unless we agree otherwise.

6. Changes (change orders)

If you request work beyond the agreed scope, we'll provide a written estimate for the extra time and cost. Work for change orders starts only after you approve them.

7. Who owns what

You keep ownership of everything you give us.

After full payment, you own the custom deliverables Hustle Labs made for you, unless your proposal says otherwise.

Hustle Labs retains ownership of preexisting tools, templates, and reusable materials, including libraries and reusable code ("Company Materials"). If Company Materials are included in your deliverable, you get a license to use the final deliverable, but Hustle Labs still owns the underlying materials.

We will not show your work in our portfolio or case studies without your written consent.

8. Warranties & disclaimers

We will perform services professionally and with reasonable care. We don't promise specific business results (like sales or revenue). Except for the promise above, services and deliverables are provided "as is" to the fullest extent allowed by law.

9. Limits on liability

To the extent allowed by law, we're not liable for indirect or special damages (like lost profits). Our total liability for claims tied to a project will not exceed the fees you actually paid for that project in the 12 months before the claim. This limit does not apply to fraud, willful misconduct, or other liabilities the law prohibits limiting.

10. Indemnity

You agree to defend and cover us for claims arising from your content, your breach of these Terms, or your unlawful use of deliverables. We will defend and cover you for third-party claims that a deliverable we created (not your content or third-party parts) infringes U.S. intellectual property rights, provided you promptly notify us and let us control the response.

11. Termination

Either party may end the project for a material breach that isn't fixed within 30 days after written notice. We may pause work for non-payment. On termination you pay for work done up to the end date and any non-recoverable costs. We'll deliver completed work after you pay outstanding amounts. Key obligations (IP, confidentiality, indemnity, limits of liability) still apply after termination.

12. Data, privacy, and marketing

We do not sell your information and we do not share or sell client data for marketing. Our Privacy Policy explains how we collect and use personal data and is intended to complement these Terms. If there's a conflict, the Privacy Policy governs our use of personal data; these Terms govern the services relationship.

13. Security & compliance

We implement strong security measures to protect your data:

• Personal data submitted through forms is encrypted at rest using AES-256-GCM.
• All communication between your browser and our servers uses HTTPS/TLS encryption.
• Administrative access is role-restricted and authenticated.
• Public endpoints are protected by bot verification (Cloudflare Turnstile) and rate limiting.

Security and compliance requirements for client projects must be defined in the written scope. You remain responsible for laws and regulations that apply to your business unless a signed agreement states otherwise.

You remain responsible for securing your own credentials, accounts, and any systems under your control. You are also responsible for complying with laws applicable to your business and content (including export laws).

14. Events beyond our control

We aren't responsible for delays caused by things beyond our control (disasters, major internet outages, government actions). We'll notify you and try to resume work as soon as practical.

15. Law & disputes

New Hampshire law governs these Terms. Parties agree to try to resolve issues by talking first; if that fails, disputes are brought to courts in New Hampshire.

16. Miscellaneous

You may not assign your rights without our written consent. We may assign these Terms. This document plus your project proposal is the full agreement. If a court finds a part invalid, the rest stays in effect.

17. Contact

Have a question about these Terms? Reach out below.